Yes, rear rack can be installed.

Yes, it’s a quick-release battery.

Check the error codes section in the manual or contact support team with a photo.

Yes, RS series supports dual battery. For purchase, please contact support team.

Fully discharge and recharge once to calibrate.

No activation required. Warranty starts from purchase date—keep your receipt.

Check for loose bolts or parts; contact us if the noise persists.

Try restarting the display; contact us if the issue persists.

Yes, RS support this. Please contact us for details.

Take photos and contact us immediately, we’ll assist you.

No, DE-S has an integrated frame and is not foldable.

Suitable for city, countryside, and light off-road.

Yes, it’s a quick-release battery.

Yes, equipped with headlight and brake taillight.

About 7-8 hours.

Suitable for city, countryside, and light off-road.

1-year warranty for the bike, and 6 months for the motor, battery, and controller.

Send issue details and photos to our support email.

Yes, please contact our support team to purchase.

Check charger or battery connection, contact us if the issue persists.

Check charger or battery connection, contact us if the issue persists.

Share a photo/video of the issue, we’ll help diagnose and arrange replacement.

Take photos and contact us immediately, we’ll assist you.

Usually no; we send parts for replacement.

Contact support within 7 days with your order info and issue.

The max load is 120 kg (265 lbs).

Pull down the folding latch while folding the handlebar forward. To unfold, reverse the steps and ensure it locks securely.

The battery is built-in and not removable by users.

Maintain constant speed for 5 seconds; releasing the throttle will engage cruise mode.

It features electronic front brake and rear foot brake.